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At ETSU, it is possible to configure different wireless devices to connect to the wireless network or to connect to ETSU e-mail. If you need instructions for configuring a laptop to connect to the wireless network, go over to http://www.etsu.edu/oit/wireless/. The rest of this document pertains to configuring smartphones to connect to the ETSU e-mail system.

Before trying to configure your device for e-mail, be sure to read over the Portable Computational Device Security Policy. If your device is unable to comply with the policy, the settings simply won't work. Here is a list of currently compliant operating systems.

Operating Systems Currently Compliant:

  • iOS 3.x or better � This includes Apple�s iPhone, iPad and iPod Touch
  • Android 2.1 or better � This includes Motorola Droid, Motorola Droid X, HTC Eris, HTC Droid Incredible, HTC EVO and numerous other Android devices.
  • Windows Mobile 6.x or better � This includes devices made by HTC, HP, Samsung and many others.
  • WebOS 1.0 or better � This includes devices made by Palm.
  • BlackBerry � Any BlackBerry with the exclusion of devices running the 4.3 version of the device software is compatible. There are upgrades freely available for all devices currently using the 4.3 version.

Configuration instructions

If your device is capable of complying with the security policy mentioned above, try the instructions below to configure your device for ETSU e-mail. This only applies to employee e-mail accounts ending in @etsu.edu. Please note that while many devices may be able to connect to the e-mail server, the only officially supported method is on a Blackberry using the Blackberry Enterprise Server (BES).

Blackberry Devices

To get your e-mails on your Blackberry, you'll need to go through the Blackberry Enterprise Server (BES). To do so, you'll need to have a BES license. You can usually get one through your wireless provider for a fee. You will also want to be on your provider's 'corporate e-mail plan' (or corporate data plan) so that you aren't billed for large data usage charges. Once you have your license code, contact Linda Greenwell at 439-4137 and she'll give you further instructions on getting your Blackberry connected to the BES.

Other Devices

There are many devices out on the market that may be capable of connecting to ETSU's e-mail server. We aren't able to provide step-by-step setup instructions for each device. Here are some general instructions that have worked for many.

  • The device must support the Exchange Server. If you're not sure of this, review your device's documentation or contact your wireless provider for support
  • Use webmail.etsu.edu for the server name.
  • Use etsu.edu for the domain name (if asked).
  • Provide your ETSU e-mail address, username and password.

While these settings have worked for most people, we cannot guarantee that they will work for you. If it doesn't work for you, try contacting your wireless provider. They may be able to use these settings to get the device connected for you.

Setting the initial password

Once your mobile device is set up to access your e-mail account, you'll be prompted by the policy to set a password. The password must be at least 4 characters long and contain one letter (uppercase or lowercase), one number and one special character or symbol. If your device is not used in a 30-minute period, it will be locked and you'll have to use the password to unlock it. The password will not expire.

Resetting the password

If you forget your password, you'll have to be at a computer with Internet access to reset it (for Blackberry) or view it. The steps needed to reset it will depend on what type of device you have. If you have a Blackberry unit, click here. For other users, follow these steps.

  1. Log into Outlook Web App ("webmail") at https://webmail.etsu.edu using your ETSU username and password.
  2. Click on the Options link
  3. Click on the Phones tab on the left side
  4. You should see your phone listed. Click on Display Recovery Password and that should show you the phone's password.

Lost devices

If you lose a device, there is a way of deleting the data and settings for your ETSU account from the device remotely. This will allow your account to be better secured. If you have a Blackberry device, click here. For other users, follow these steps.

  1. Log into Outlook Web App ("webmail") at https://webmail.etsu.edu using your ETSU username and password.
  2. Click on the Options link
  3. Click on the Phones tab on the left side
  4. You should see your phone listed. Click on Wipe Device.
  5. You'll be given a confirmation box asking if you are sure.
  6. After confirming the wipe, all data files and ETSU settings on your phone will be removed shortly afterwards.