Information Technology employees 12 positions dedicated to bringing assistance to technology issues to the campus community. The 6 Specialist positions are assigned ‘zones’ or buildings where they are responsible for assisting faculty and staff. Your Specialist will make regular visits to your department. Any issues that come up can be communicated to them. If they cannot resolve the issue, they will bring it to the attention of the person who can.
There are 4 Analysts, 3 of which mentor 2 of the Specialists. One is our Apple support analyst. User Services is also comprised of a Senior Personal Computer Analyst that is responsible for hardware maintenance on all ETSU-owned standard desktops, laptops and printers, and one group Manager.